Email

[DarkSoulsWrath]

I am getting 0x800ccc0F when I send an email or when I click on Send/Receive through Outlook Express. It has worked before and didn't work suddenly. I have checked all settings and nothing has changed as well as in my PC settings. I am using my AT&T email address through this email program. I have not changed my password. For no particular reason at all, it has not been working. Anybody who can help?

[gtracy]

We're experiencing this problem suddenly as well... Did you ever find a resolution? Thanks.

[colinu]

I have the same problem. I can receive email, but as of yesterday I'm unable to send any using a client such as Windows Mail. Surely this must be a common problem for all us folks who use an email client rather than AT&T's clunky webmail? A solution (or reason) to ths problem would be much appreciated Cheers, Colin. (xxxx@theurquharts.net) FYI... I have my own domain/email currently hosted by eclipse.co.uk My outgoing mail is configured as follows: smtp.att.yahoo.com ; port 465 ; with authentication

[akee]

your SMTP mail server settings are all correct. you just need to verify your non-AT&T email ID thru Yahoo!.

for more info: New to AT&T - Email client: can't get outgoing server settings working

[colinu]

Akee, Thanks for the pointer to that link... but that was my original post a few weeks ago you helped me with - i.e. I verified those accounts as you suggested and all worked well until a few days ago. Do I need to re-verify the accounts? I think the only way that may be possible would be to delete the accounts then recreate them. Hmmm. Any other tips (or reasons why the accounts stopped being able to send)? Cheers, Colin.

[gtracy]

I suspect you have the same problem I do.... and that is, it looks like some IP addresses are getting black listed as spam sources. For instance, I can send email from other locations, but not my house - all with the same configuration. Ironically, I use AT&T for ISP service....

[Diamond]

I also get the same error 0x800ccc0F in my Outlook 2002. I have checked all the settings. I know I have the correct settings. I wish someone knows how to resolve this.

[Karen]

Hi DarkSoulsWrath!

To help resolve the error 0x800ccc0F in Outlook Express (OE), you may try these steps:

1. Make sure you're online and able to log in to the AT&T webmail. Go to http://att.yahoo.com/mail website, then log in using your complete AT&T email address and password.
Example: Username - memberid@att.net, memberid@sbcglobal.net, memberid@bellsouth.net etc.
Password - case-sensitive password

NOTE: Delete large emails, if any, in webmail Inbox.

2. Close all other applications actively running on your computer. Then double-check the current OE email settings.

On Outlook Express, go to Tools menu, choose Accounts.
Select the Mail tab. Highlight the email profile and click on Properties.

Go to the Servers tab. Check the ff:

Server Information section:
My incoming mail server is a POP3 server.
Incoming Mail (POP3) Server - pop.att.yahoo.com
Outgoing Mail (SMTP) Server - smtp.att.yahoo.com

Incoming Mail Server section:
Account Name - complete AT&T email address (memberid@att.net, memberid@bellsouth.net etc.)
Password - case-sensitive password
'Remember password' box should be checked.
'Log on using Secure Password Authentication (SPA)' should NOT be checked.

Outgoing Mail Server section:
Check the box 'My server requires authentication'. Then hit the Settings button.
Select 'Use same settings as my incoming mail server' and hit OK.

NOTE: If you still receive 0x800ccc0F after checking the settings, select 'Log on using'.
Account Name - complete AT&T email address (memberid@att.net, memberid@bellsouth.net etc.)
Password - case-sensitive password
'Remember password' box should be checked. Hit OK.

Then go to the Advanced tab. Check the ff:

Check the box 'This server requires a secure connection (SSL)', and under Outgoing mail (SMTP) change the port to 465.
Check the box 'This server requires a secure connection (SSL)', and under Incoming mail (POP3) change the port to 995.

In the Delivery section at the bottom of the window, check the boxes next to and "Leave a copy of messages on server" and "Delete from Server when removed from the Deleted Items" if you want to save your AT&T Yahoo! Mail messages on both the AT&T Yahoo! Mail server and on your local computer. Otherwise, do not check these boxes.

Click OK and then click on Close.

3. Clear messages in the Outbox folder.

4. If you have an antivirus software installed on your computer, try to disable its e-mail protection utility. Most antivirus program have e-mail protection which checks the mail as it comes in from the Post Office Protocol (POP) server.

5. You may also create a new identity or mail profile to test if it's a profile issue. Just delete the old email profile, and then close OE. Then re-open OE to create a new email profile. Again, double-check the email settings and try to send/receive a test email.

Feel free to ask if you have any questions.

[reinisb]

Did the reply from AT & T support about this problem fix it for anybody? I've had to use another SMTP server for 6 months now. All the settings are correct. AT&T isn't doing anything about it and there's no way to email their support. Sorry about my tone, I'm pretty irritated by the whole thing.

[Penny]

Hello reinisb,

Please accept my sincere apologies for any inconvenience that you might have experienced. If you are using email account from another provider and unable to send the emails, check if you are able to sign in on the web mail using the same email account, if you are able to sign in please try the steps mentioned below and verify the outgoing server settings:

1. Select E-Accounts from the Tools menu. The E-mail Accounts window displays.
2. Select the View or Change Existing email account button and select Next.
3. Select the email account you want to use.
4. Select Change from the Setting window.
5. Verify that the email address is correct.
6. Under Server Information:
7. Verify that the field next to My incoming mail server is POP3.
8. Type the mail server for the non-AT&T email account in the Incoming mail (POP3) field.

Note: Contact your email provider for more information.

9. Verify that the Outgoing mail (SMTP) field is smtp.att.yahoo.com
10. Verify that your non-AT&T email account name and password are correct in the User Name and Password fields.
11. Click More Settings.
12. Select the Outgoing Server tab.
13. Put a check mark in the box next to 'My Outgoing Server requires Authentication'.
14. Click the Log on Using button.
15. Type your account name and password of your primary AT&T email account (enter the full email address) in the Account name and Password fields.
16. Check the box next to Remember password.
17. Select the Advanced tab.
18. Under Outgoing server (SMTP), check the box next to This server requires an encrypted connection (SSL).
19. To the right of Outgoing server (SMTP), enter 465 in the field for the port number.
20. Click OK.
21. Click Next.
22. Click Finish.

If you are using AT&T email account and unable to send/receive emails through your email account, use the link mentioned below to verify the settings of your email client:

http://www.att.com/esupport/article.jsp?sid=KB401568

After verifying the settings, if the issue persist, it is recommended that you contact the AT&T eChat helpdesk.

If you are in 'AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, & WI', you may click on the following link to connect to a chat agent.

https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_sw.aspx